Return & Refund Policy

Order cancellations are accepted within 7 days of placing the order.
Cancellation is not possible if the product has already been shipped or is in transit.
To cancel an order, please email us at gofallobag@gmail.com or call 6377361007 with your order details.
For customized or made-to-order items, cancellations will not be accepted once production has started.

We offer easy returns & exchanges to ensure your comfort:

Returns are accepted within 7 days of delivery.
Product must be in unused condition, with original tags, packaging, and invoice.
Return shipping must be initiated by the customer unless the product was defective or damaged.
Exchanges (for size, color, or defect) are processed once the returned product passes quality checks.
No returns/exchanges for international orders or customized items.

To initiate a return/exchange, please contact us at gofallobag@gmail.com with your order number and reason.

If the order is cancelled (before shipment), the amount will be refunded to the original payment method within 7 business days.
If a return is approved after product inspection, refund will be initiated within 7 business days of product receipt.
Refunds for Razorpay transactions will be credited back to the original bank account/card/wallet/UPI used during the purchase.
In case of Razorpay gateway failures or delays, GoFallo is not liable for third-party gateway timelines.

For damaged or defective products, you must notify us within 7 days of receiving the order.
Products damaged due to misuse or negligence will not be eligible for return or refund.
Please do not ship back any product without confirmation from our support team.
All disputes are subject to Jodhpur (Rajasthan) jurisdiction.